Two-step verification Code not Send

Terminée

Hamidreza Karimi

• 22 juillet 2022 11:30

I am writing from my new account because I have not access to my main account.

To log in to my main account that was created on my main email address is required to verificate a code that you sent me by SMS to mobile phone number

I have been trying to log in to my account for a few days but I do not receive any verification code to my phone, before it worked and code send but now no any code send to me

I Have successfully activated Two-step verification for my account a month ago and after that I have no longer be able to access my account because I can not receive verification SMS , I have tried it many times and even successfully reset my password but it was unsuccessful, did not receive any SMS.

 So, please tell me how could I get access to my account 

please help me to access my account

Thank you!

Oui 0 Non

• 

  pascha45

  • 22 juillet 2022 13:28

  Hello Hamidreza,

  You have  3  e-mail addresses stored in your Avira customer account.
  Please log in to your customer account with the email address you used to make the settings for your personal data.
  2 e-mail addresses have not yet been verified by you.

  You are writing in a publicly accessible forum, unfortunately we do not have access to your customer account.
  Questions about the license or your personal data in your customer account can only be answered by the support team via your customer account by email in accordance with GDPR.
  You have already contacted the support team and created a ticket there.
  You will receive further information in your self-created ticket. Thank you for your understanding.

  Many greetings and have a nice weekend

  Oui 0 Non

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