I can not find my new prime sevice
Terminée
renewed Prime 3xxxxxxx8 but my account says no subscriptions
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Hello Donavan,
We have removed the personal data for your license for your security.
You write "renewed Prime"
If you have made a new Prime order, you must log in to your customer account with the new order, then you will also have received a new reference number.
With the automatic licence renewal, you do not need to do anything, the old licence will continue to run, and the term will be automatically extended in your customer account.
Please note if you have more than one email address in your Avira customer account. Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.
It is important to log in to your customer account with the access data (email address and the password you selected yourself for this licence) with which you ordered the licence. Afterwards, your purchased subscription will be displayed in your customer account athttps://my.avira.com/en/dashboard/subscriptions/tabs/plans
and can be installed directly from there.
If your subscription is not displayed in your customer account, your access data is incorrect.
You are writing here in a public forum, unfortunately we do not have access to your customer account.
Premium customers with a valid license and correct login can contact the support team directly from the customer account under "Support". Questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR. Thank you for your understanding.
Here, you can find instructions on how to install the Prime version:
How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | AviraIf anything is still unclear, please let us know, we will be pleased to help.
Kind regards and have a nice Sunday
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