I CANNOT RUN MY ONE YEAR PAID VPN PHANTOM

Terminée

Permanently deleted user

• 2 octobre 2022 20:25

Dear Sirs.

I buy your product AVIRA Phantom VPN in april this year with livence for 1 year as every year I did it.   But from this day the program overchanged yourself to any premium or whatever.

I don´t need any Avira Antivir or other programme - only that for I pad.

So be so kind, because - any other communications with isn´t possible and answser me please - how can I use this programme  ( Avira VPN Phantom only !!! ) as before-  in other case please return my money back to my acount, because i cannot use your programme.

Thanks  

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• 

  pascha45

  • 3 octobre 2022 07:39
  • Modifié

  Hello Victor,

  Please log in to your customer account with the access data (e-mail address with the password you selected for this license) with which you previously ordered your license. Your license will then be displayed in your customer account. Premium customers with a valid licence and correct registration can contact the support team directly from the customer account under "Support", by e-mail, chat and telephone.
  You can also contact the support team directly at:
  https://my.avira.com/en/dashboard/support/tabs/support

  Each subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address. Unfortunately, we cannot make any changes to your ordered license.

  You are writing here in the community, a publicly accessible forum.  We cannot give you any further information here, we do not have access to your customer account. In addition, personal data is not allowed here according to the Data Protection GDPR.
  We regret that we cannot provide you with any further information, and thank you for your understanding.

  We have noticed that you have already contacted support and created a ticket. You can receive further information in your self-created ticket from support based on your contract documents stored there. Many thanks for your understanding.

  Kind regards

  Oui 0 Non

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