Problems with full system scan since upgrade

Terminée

Permanently deleted user

• 5 octobre 2022 17:12

The full system scan used to take 3 hours plus. Today the full system scan seems to be stuck at 1% - despite being running for several hours.  Is there a software problem after the upgrade?

Oui 0 Non

• 

  pascha45

  • 5 octobre 2022 17:59
  • Modifié

  Hello Bob,

  With the information you have provided, it is not possible for us to get a picture of your problem.
  We have neither information about your OS nor about your Avira version.

  We have noticed that you have also contacted support, have already created a ticket there and have already received information. You will receive further information from the support. Thank you for your understanding.

  Many greetings

  Oui 0 Non
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  Permanently deleted user

  • 6 octobre 2022 16:41

  I liaised with someone yesterday - they said they would get back to me - as yet no reply.

  I told him I use Windows 10 and my software version is 1.1.75.5. - apparently the latest version.

  As well as the Full System Scan not working - after the upgrade - all my custom defined scans were missing and are still missing.

  Clearly something odd has happened. I look forward to your hearing from you and your continued help.

  Thanks, Rob.

   

  Oui 0 Non
• 

  pascha45

  • 7 octobre 2022 05:31

  Hello Bob,
   
  You are writing here in the community, a publicly accessible forum.
  We had already pointed out to you, it is important to stay in contact with the support team.
  Premium customers with a valid license can contact the support team directly from the customer account under "SUPPORT", and also under:  https://my.avira.com/en/dashboard/support/tabs/support 
  
  

  You have made contact there, have already received answers, and have also already received further instructions from the support team.
  Unfortunately, we cannot give you any instructions on your request from the publicly accessible community, as we do not have access to your customer account. In addition, current instructions have already been stored for you in your self-created ticket, please check your Avira customer account.  Thank you for your understanding.

  Best regards and have a nice weekend

  Oui 0 Non

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