New installation - multiple restart and still it's not fully installed

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Sharon Krebs

• 8 settembre 2020 18:58

I am installing Avira on my son's computer and already I have had to restart 10 times and it is nowhere near completing the install.  What is up with that?  What exactly do I need to do to get the program installed?  This has now taking me over 2 hours to install.  There has to be a better way.

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• 

  pascha45

  • 8 settembre 2020 20:51

  Hello Sharon,

  It would be helpful for us if you could tell us which version of Avira it is. Which operating system is installed, maybe some technical data...
  Where did you download the installation file from? Did you install from the customer account?
  Did you follow these instructions:

  https://support.avira.com/hc/en-us/articles/360000736865-How-do-I-reinstall-my-activated-Avira-product 

  or  the Avira Free Security version to install? From where is the download?
  https://support.avira.com/hc/en-us/articles/360012607258-Avira-Free-Security-succeeds-Avira-Free-Antivirus 

  https://www.avira.com/en/free-security 

  Please give us details of your previous approach and answers to our questions. After that we will try to find a better way than the previous one.
  We expect your answer.

  Kind regards

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