Im unable to get any contact with customer support via all given ways.

Con risposta

Permanently deleted user

• 16 febbraio 2021 18:22

ive been searching through aviras websites to try and find contact either via email or a ticket system but i have found no way that works because either the buttons dont work or they take you back to the support website where the button doesnt work. i would like a  email for customer support so i can get help with uninstalling avira due to the ways they have provided not working and at this point this software is partially viral due to it not uninstalling and making my pc slow. plus this company seems respectable enough that they dont want the word viral spread around with their name on it. so im hoping ill get a email for support or a way to get this damn "antivirus" of my pc due to it causing issues and the ways to get rid of it provided do not work. i have tried multiple times and followed all the steps to find that the bulk of it is gone but the main processes of the software are running on task manager taking up cpu power and more. manual ending the tasks dont work and its starting to become annoying. 

Sì 2 No

• 

  pascha45

  • 16 febbraio 2021 21:06

  Hello,

  Unfortunately, you have not told us which Avira version (exact description, Free or Pro) you have installed. This is displayed here:

  https://my.avira.com/en/dashboard/home 
  and here https://my.avira.com/en/dashboard/subscriptions/tabs/plans  the license.

  Premium customers with valid license can contact the support team directly:
  https://my.avira.com/en/dashboard/support/tabs/support 
  or
  https://support.avira.com/hc/en-us    scroll down ⇒ Contact Avira

  Without an exact description of your previous procedure, your OS (exact version) it is difficult to comment on your problem.

  With precise information about your OS and your license, we will try to help with concrete details. Thank you for your understanding.

  Best regards

  Sì -2 No

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