Screen is blank
Completato
Hi I'm on windows 10 and using the free version of Avira but whenever I open the app it just gives me a blank screen in the picture attached. I've tried uninstalling and reinstalling multiple times but nothing works. Please help.
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Hello Ally,
It's difficult to get an idea without more information.
Did you download the version from here https://www.avira.com/en/free-antivirus-windows?
Did you cleanly uninstall or clean up your system before the new installation?
or
If something is still unclear, please tell us your Windows 10 installation (version number with current updates).
Kind regards
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Yes I installed the version from there and yes I did a clean installation each time I tried reinstalling. My windows 10 version is Version 10.0.19042 Build 19042
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Hello Ally,
If you have carried out a manual reinstallation several times, then this behaviour should not be due to the Avira version.
Maybe you should check your installation. We can't do that from here, we don't have access to your customer account.
There will certainly be a reason why you do not install Windows 10 on the current version:
https://support.microsoft.com/en-gb/topic/windows-10-update-history-1b6aac92-bf01-42b5-b158-f80c6d93eb11This behaviour has occurred before, but could be eliminated by a manual reinstallation.
We regret that we cannot offer any help with the installation without further investigation.
Many greetings
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