Mr Daniel

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Daniel-Iosif Trubacs

• 29 novembre 2021 20:28

Hello, even though I have cancelled my subscription a few days before my free trial ended, Avira still tried to charge my card. As I have a limit put on my card, it didn't work, but Avira still tries to charge my card every other day. How can I stop this?

Thank you

Sì 0 No

• 

  pascha45

  • 30 novembre 2021 13:21

  Hello Daniel-Iosif,

  Probably the cancellation of the trial version did not run correctly.
  Here you can find instructions on how to cancel:
  Cancel your Avira subscription – Official Avira Support | Knowledgebase & Customer Support | Avira

  If something is still unclear, please let us know, we are pleased to help.

  Kind regards

  Sì 0 No
• 

  Daniel-Iosif Trubacs

  • 1 dicembre 2021 12:37

  Hi, I have cancelled correctly. On my subscriptions page it says: No active subscriptions.  My contact reference number is 306828442

  Sì 0 No

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