false positive

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Permanently deleted user

• 15 febbraio 2022 13:51

Hello, I wanted to contact some Avira support to see if they have a solution for my problem.
It turns out that I have software that is used by different clients, when installing or downloading said software the antivirus blocks it, eliminates it, etc... that is, for my clients to be able to install or update it they have to temporarily disable the antivirus on your pc.
This problem is very often due to the fact that the software is updated once a month and it changes its name (the main name is the same but the update date is added, which is the one that changes).
I hope you can communicate with me to see what solution can be given.
Thanks a lot.

Greetings.

Sì -1 No

• 

  pascha45

  • 15 febbraio 2022 19:48

  Hello Rural,

  We regret that we cannot be of any further assistance with your request.
  You are writing in a publicly accessible forum, personal data can and may not be questioned or answered in this forum according to the Data protection GDPR. 

  Customers with a valid license can contact the support team directly and initiate the conversation GDPR-compliant via email.

  Here in this publicly accessible forum, an user2user forum, contacting is not possible, only posts can be made publicly here.
  Here you can find instructions to have your software checked:
  https://www.avira.com/en/analysis/submit

  Many greetings

  Sì 0 No

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