Delay on db connection in ajax calls

Giovanni Bellon

• 5 ottobre 2022 06:48

Hi, my current Avira version is 1.1.75.5 license prime, updated a few days ago. After this update my problems started. I'm a PHP developer and I'm developing a webapp with Apache as webserver and  mysql as database. The application runs locally and have a main page which executes some ajax call to other php pages; some of this pages are simple page, some other connect to the mysql database, extract data and return them to the main page. The simple ajax pages runs immediatly while the ajax pages with the database connection wait for 14 sec before getting the response from the server. This problem starts after the last Avira update.

The same problem presents to the other components of my developing team.

Adding "apache.exe" as an allowed process (Avira settings > Security > Protection options > Real time protection > Allowed processes) solve the problem locally, but we distribute our application and we want to prevent the same problem to our customers.

What has changed in the last update? Why Avira delays our database connections?

Thanks

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• 

  pascha45

  • 5 ottobre 2022 09:18

  Hello Giovanni,

  You are writing here in the community, a publicly accessible forum. Unfortunately, we do not have access to your customer account and your installation.
  Premium customers with a valid license can contact the support team directly from the customer account under "SUPPORT" or under:  https://my.avira.com/en/dashboard/support/tabs/support.

  Based on your contract documents available to the support team, they will be able to advise you on your concerns and explain the changes to the updates. Unfortunately, this is not possible for us here in the public community. Thank you for your understanding.
  If anything is still unclear, please let us know, we will be pleased to help. 

  Kind regards

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