Upgrade to Prime via Paypal doesn't work

Abgeschlossen

JR S

• 27. Oktober 2022 12:26

Hi everyone, I'm currently using Avira Free Security and wanted to upgrade it to prime including a 60 day free trial. The problem is that after I'm being directed to Paypal to confirm the order I'm stuck. I can enter my email address and the password and that's it. Can't even make it to the page where I have to enter the SMS code. It just keeps processing without any result. Really don't know what to do.

Thanks for any help.

Ja 0 Nein

• 

  JR S

  • 30. Oktober 2022 12:01

  "We're here to help"

   

  Yeah, right.

  Ja 0 Nein
• 

  pascha45

  • 3. November 2022 23:38

  Hello JR S,

  You are writing here in the community, a publicly accessible forum. We do not have access to your customer data.

  We cannot help you with your PayPal order, this can only be filled out by the customer, we do not have access to your customer data or your version of the payment.
  Did you follow the instructions below?
  How can I change my delivery email address when purchasing via PayPal? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Have you entered the delivery address?
  We regret not being able to help you with your personal details in a public forum. In addition, you have not provided us with any clearly understandable information, without which we cannot form a picture. Please describe your problem with the SMS code.

  We can only help with clear and understandable questions about an order. Unfortunately, we do not have your data. Thank you for your understanding.

  Kind regards

  Ja 0 Nein
• 

  JR S

  • 4. November 2022 00:14

  Thanks for the response, pascha45.

   

  Yes, I wrote here because apparently Avira doesn't have a customer service or it's only for premium users, not for those who want to become premium users. And as you said, this is a public forum so how far can I go with my personal info since you mentioned my customer data several times? It's quite strange, I clicked on Avira customer support on the Avira site and was directed to this forum. Yeah, I didn't like that neither but what can I do if it's so complicated to get ahold of someone from the customer support. Maybe you can tell me how to contact someone directly without being redirected to this forum or to the FAQ.

   

  Regarding the problem, there is really not much to add. When I wanted to make the payment and was directed to Paypal I entered my email address and my Paypal password and then I was stuck there. I only saw this turning cycle that tells you that something is in progress. Half an hour later the cycle was still turning so I didn't even make it to the page where I have to enter the Paypal SMS code to proceed to the payment. I can't make it any clearer. And yes, I followed the instructions and I also entered the delivery address. It's really not that hard.

   

  It's too bad that the "customer service", wherever it is, is nowhere close to the quality of the product.

   

  Kind regards.

  Ja 0 Nein

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.