CANNOT GET E-MAIL SUPPORT AFTER CANCELLING RENEWAL

Abgeschlossen

V R

• 12. November 2022 02:12

Since I cancelled my subscription, the web page does not find an "active" license (Not sure what this means as I still have a full month left) and tells me that I should get one if I want e-mail support. So, apparently, according to Avira logic, I should have contact them BEFORE unsubscribing... It's madness!

Ja 1 Nein

• 

  pascha45

  • 12. November 2022 08:42

  Hello V R,

  Unfortunately, we cannot understand your request with the information provided to us.

  Did you follow these instructions when giving notice?
  Disable your Avira subscription renewal – Official Avira Support | Knowledgebase & Customer Support | Avira
  Your procedure for cancelling your subscription can be checked by the support team. Please describe exactly whether you proceeded with the deactivation of the automatic contract extension (see our instructions). Afterwards, your procedure for terminating the automatic licence renewal can be forwarded to the support and checked by the support team.

  Deactivating the automatic licence renewal has no influence on your installed software. The contact with the support - i.e. with correct registration of the current license - will be provided until the end of the license period.
  What is the Avira automatic license renewal and why should I use it? – Official Avira Support | Knowledgebase & Customer Support | Avira

  You write:

  So according to Avira's logic, it seems I should have contacted them BEFORE I logged out....

  Deactivating the automatic license renewal does not affect access to support until the end of the license term.

  Many greetings and have a nice weekend

  Ja 0 Nein
• 

  pascha45

  • 28. November 2022 07:47

  Hello V R,

  You have unfortunately replied with a "no-reply" email. This is a notification email that only serves to inform you about a new comment in your post.

  In addition, it is also described, it says:

      "You are receiving this notification because you signed up for post updates.

      Please do not reply to this message.

      Email replies will not update the Help  Center content."

  
  The "no-reply" emails are immediately deleted and not included in the post.
  This information will not be read. 

  Please post questions or information only in the provided fields in your post.  Thank you for your understanding.

  Kind regards 

  Ja 0 Nein

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