Password Manager notes storage full (impossible to attach files)

Abgeschlossen

Cristian Santiago Hernandez

• 20. März 2023 21:15

Hi,

I want to add pictures to my notes, but it tells me that the 1 gb storage if full. What does that mean? How do I make some extra space for my pics? Thanks for any help!

Ja 0 Nein

• 

  pascha45

  • 21. März 2023 07:59

  Hello Cristian,

  You are writing here in the Avira Community, a publicly accessible forum. Unfortunately, we do not have access to your account, your installation or even your settings.

  The message: "1 gb storage if full" means that a Free version is installed. Only with correct installation of your subscription PWM, this message will not appear. Please check your settings for correct registration of the license!
  With the information provided to us, we cannot understand your request - without access to your installation.
  Premium customers with a valid license and correct registration can contact the support team directly from the customer account.
  In addition, we have also seen that you have already contacted the support team and received answers. Therefore, it would make sense to continue contacting the support team with your questions about the installation, also to avoid duplicate processing. Thank you for your understanding.

  Many greetings

  Ja 0 Nein
• 

  Cristian Santiago Hernandez

  • 23. März 2023 18:46

  Thanks for you answer. I checked the configuration panel in the mobilephone, but no clue where I can insert the license key. I only used my mail account that I used to purchase the service, so don't know what I am missing to do... Same happened in the website some two weeks ago, so I thought it's for pro users with better plans.

  Ja 0 Nein
• 

  pascha45

  • 23. März 2023 21:10

  Hello Cristian,

  You are writing here in the Avira Community, a publicly accessible forum, unfortunately we do not have access to your customer account or to your installation.
  Here you can find the Avira Community Guidelines:
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira 

  We have already replied to you and recommended that you continue to contact the support team. See:

  In addition, we have also seen that you have already contacted the support team and received answers. Therefore, it would make sense to continue contacting the support team with your questions about the installation, also to avoid duplicate processing. Thank you for your understanding.

  A license key has not been used by Avira for a long time. Every subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  Here you can find instructions for installing the Prime version from the Avira Knowledgebase & Customer Support

  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Again, you have contacted the support team and received information about your issue from the support team. There you will also get answers to the questions about your installation, as we have already mentioned. Thank you for your understanding

  Many greetings

  Ja 0 Nein

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