No Refund for Phontom VPN.

Abgeschlossen

Neo Lin

• 10. April 2023 08:53

No Refund for Phontom VPN. I purchased 1 year plan for that VPN and found that the product is not working at all. Did not make any connection via that VPN. So, I cancelled my subscription in the same day (less than an hour) and submit for refund. That was on Jan-2023. No refund until now.

Ja 0 Nein

• 

  pascha45

  • 10. April 2023 09:48

  Hello Lin,

  You are writing here in the Avira Community, a public forum. Unfortunately, we do not have access to your customer account.
  Unfortunately, the publicly accessible Avira Community is not a way to contact Avira Support directly.
  See the Avira Community Guidelines:
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please check your documents, unfortunately we do not have any information about your refund.
  Every subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  Questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR.
  Premium customers with a valid license and correct registration can contact the support team from the customer account directly under "Support" - under e-mail or chat - also the correct license information is required for chat.

  Many greetings 

  Ja 0 Nein
• 

  acai brasileiro

  • 10. April 2023 19:00

  Nao recebi nenhum email para ativação da minha conta como posso fazer par apedir o reembolso ? tenho apenas aqui o comprovante de pagamento. 

  Ja 0 Nein
• 

  pascha45

  • 11. April 2023 05:21

  Hello acai,

  Unfortunately, we are not able to support languages other than English and German on this board. So please be so kind and send us a request in one of these languages.

  Our Premium Customer Service is available also for French, Italian, Portuguese and Spanish

  Avira offers support in several languages – Official Avira Support | Knowledgebase & Customer Support | Avira

  Also, we highly recommend reading our Avira Community Guideline step-by-step:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  There you will find useful information about our community and how to correctly log in to your account.

  Thank you for your understanding.

  Kind regards

  Ja 0 Nein

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