I can't refund. And the app doesn't work on Samsung

Abgeschlossen

Beken Nurasyl

• 10. April 2023 11:16

I can't access the refund web page since the site keeps auto reverting me back to the main page. Also, I can't connect to any server despite buying a subscription

Ja 0 Nein

• 

  pascha45

  • 10. April 2023 13:07

  Hello Beken,

  Please log in to your customer account with your access data (email address and the password you selected for this subscription), with which you previously purchased the Avira product. Each subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.  If your license is not displayed, your access data in your Avira customer account for this license purchase is incorrect.
  Premium customers with a valid license and correct login can contact the support team from the customer account directly under "SUPPORT" - via chat and e-mail - correct license details are required in chat as well.

  You are writing here in the Avira Community, a publicly accessible forum. Unfortunately, we do not have access to your customer account. This publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly. Here you can find Avira Community Guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR. Thank you for your understanding.

  Kind regards

  Ja 0 Nein

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