Smart Scanning Bug

Abgeschlossen

Mito Yun

• 21. April 2023 02:21

Hi, I am MitoYun, I can't stop the scan process even though I have clicked the "Stop" My Avira Security Version: 7.18.0 If you want more information, you can reply to me. MitoYun

Ja 0 Nein

• 

  pascha45

  • 21. April 2023 07:03

  Hello Mito Yun,

  We have already provided you 2 times the Avira Community Guidelines with the description: "How to create a Post?"
  Here the publicly available Avira Community is unfortunately not a way to contact Avira Support directly, that is described there. Again, see once more the Avira Community guidelines:
  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Again, we unfortunately do not have access to your customer account. You have already had several contacts with the support. We have already told you several times that we do not have access to your installation. Therefore, it makes sense to continue to clarify your concerns (the processes on your computer, which are not understandable for us according to your description) with the support, also to avoid a double processing.
  Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT". Thank you for your understanding.

  Many greetings

  Ja 0 Nein

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