Payment is wrong I want a refund.

Abgeschlossen

vedat tuğrul dirik

• 29. Juni 2023 21:38

I was charged for a service I did not use,

Ja 0 Nein

• 

  pascha45

  • 30. Juni 2023 06:51

  Hello vedat tuğrul dirik,

  You are writing here in Avira Community, a public forum. We do not have access to your customer account.
  Unfortunately, questions about the license or payment processing can only be handled by the support team via your customer account by email in accordance with GDPR.
  The Avira Community is not a way to contact Avira Support directly.
  See the Avira Community guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT": via email, chat and (partially) phone.
  You have already contacted support several times, so it is recommended to continue contacting the support team, also to avoid duplicate processing. 
  Here you can find instructions on how to get a refund:
  Why did Avira debit my account without my permission? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Right at the bottom of this page is also a refund guide; see:

  

  Kind Regards

  Ja 0 Nein

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