Mac doesn't recognize my Prime subscription
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I have a subscription, but it is not recognized properly by my Mac. I can run the Virus scan, but VPN doesn\t recognize a subscription. Also, if I go into the support, being logged in (!), the chat tells me that I have no subscription, and hence I can't contact technical support. This is ridiculous. Please help.
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Hello Axel,
Unfortunately, we cannot follow the details of your request.
Every subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the email address used during the purchase and is automatically activated under this email address.
Premium customers with a valid license, correct registration and the Avira reference number of the contract can contact the support team directly from the customer account under "SUPPORT", by email, chat or (partly) phone.
Here in the community, we do not have access to your customer account. Unfortunately, only the support team can check your installation. Did you initiate your chat connection from your account?We have been informed that you have already had several contacts with the support team regarding the VPN issue and your problems with your email addresses, your problem is not new.
Questions about the license, your access data and your installation can only be handled by the support team via your customer account by email in accordance with GDPR.
The publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly.
Here are the Avira Community guidelines:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
If the chat function from your customer account does not work for you, have you already tried the contact by email? You have the email address of the license order, unfortunately, we do not have access to your customer account or your email addresses of the license order.
Answers to your questions about the license and installation are only possible via GDPR-compliant email with the support-team. Thank you for your understanding.Many greetings
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