VPN connection problems

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Permanently deleted user

• 29. Juli 2023 21:17

Hello, I cannot establish a VPN connection via my Avira Prime. Sometimes a possibly deactivated tap adapter is pointed out, in the control panel faulty VPN tunnels are pointed out. What do I have to do to establish a VPN connection?
Thanks in advance

Ja 0 Nein

• 

  pascha45

  • 30. Juli 2023 11:56
  • Bearbeitet

  Hello Kresimir,

  You are posting here in the Avira Community, a public forum, we do not have access to your customer account nor to your installation.
  Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly.
  See the Avira Community Guidelines:

   Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  The support team has access to your customer account and your installation, about this data you have unfortunately not provided us with any information here.
  Premium customers with a valid license and correct registration with the reference number of your subscription can contact the support team directly from the customer account under "SUPPORT", via email, chat or (partly) phone. Thank you for your understanding.

  Greetings and have a nice weekend

  Note:
  We were able to learn that you have already contacted the support team and that you have asked for a ticket there. You will receive further information from there, also to avoid a double processing.

  Ja 0 Nein

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