to cancel prime account

Abgeschlossen

Robert Mason

• 4. August 2023 01:09

 

wasted several hours today trying to get Avora set up.  After great trouble I was unable to contact anyone by phone . This alone is a good reason to cancel promptly. I need to have my request acknowledged  ASAP.

Ja 0 Nein

• 

  pascha45

  • 4. August 2023 12:46

  Hello Robert,

   

  Unfortunately, we cannot understand the information you provided about your request.

   

  You are writing here in the Avira Community, a publicly accessible forum. We have neither access to your customer account nor to your installation. Unfortunately, the publicly accessible Avira Community is not a way to contact Avira Support directly. See the Avira Community Guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

   

  Unfortunately, questions about your Avira version and your installation can only be processed by the support team via your customer account in accordance with the General Data Protection Regulation, i.e. by e-mail in compliance with GDPR. Each subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the e-mail address used at the time of purchase and is automatically activated under this address. If your subscription is not displayed in the customer account, your access data is incorrect.

  Please check your various e-mail addresses that you have stored in your customer account, also whether they have already been verified by you.

   

  Premium customers with a valid license and correct registration can contact the support team directly from the customer account under "SUPPORT": via email, chat and (partly) telephone.

   

  At the bottom of this page is a form to cancel your Avira subscription, see:

  

   

  Best regards and have a nice weekend

   

  Ja 0 Nein

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