Online payments
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Hi,
Having trouble with any online payments, just keeps on coming up with Error processing payment or something went wrong.
Couple of things- there is money in my account and when I did it from another computer without Avira it worked.
Would there be an Avira setting I'm missing like a trusted site / computer?
Many Thanks for any help, just very frustrating I cant make any payments online!
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Hello Rob,
We are not able to understand your information. You have already contacted the support team, but you have unfortunately declined further help from support there.
You are writing here in the Avira Community, a publicly accessible forum, we have no access to your customer account or your installation from here. Here, the publicly accessible Avira Community is unfortunately no way to contact Avira Support directly. See the Avira Community Guidelines:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid license and correct registration can contact the support team directly from the customer account via "SUPPORT", email, chat or (partially) phone. This is how you can get the Avira Premium Customer Service.
Questions about your license or payment processing can unfortunately only be contacted by the support team via your customer account directly under "Support" and processed by e-mail, GDPR-compliant. Only the support team can access your settings in your customer account. Thank you for your understanding.
Kind regards
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