The app doesn’t understand that I am already have bought the pro vpn
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Hello Liana,We cannot follow your information. You have not provided us with any information about your OS or your installation. How did you go about activating the VPN Pro version? The VPN Pro version will only be recognized and executed if you log in and activate it correctly.
We have been informed that you have already contacted support - unfortunately without recognizing your Pro version. You will be made aware of this by digital assistant, see:
Mark, your digital assistant:
"I am here to help, but my assistance is limited to your subscription level."
"If you have an account, please log in for premium support services."You are writing here in the Avira Community, a publicly accessible forum. Unfortunately, questions about your licence or installation can only be processed in a GDPR-compliant manner by the support team via your customer account via email. Premium customers with a valid licence and correct installation can contact the support team from the customer account direct under "SUPPORT": via e-mail, chat support and (partly) phone.
Unfortunately, here is no way to contact Avira Support directly here, in the publicly accessible Avira Community. See the Avira Community Guidelines:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Here you will find the instructions for correctly installing your VPN Pro version:
If anything is still unclear, please let us know and we will be happy to help.
Kind regards and have a nice weekend
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