I can't contact you so can you plz help me get my money back!

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Permanently deleted user

• 5. November 2023 18:37

I canceled my free period on the last day but still got charged yesterday. also for a whole year. That's a lot of money and I want a refund on it.

I tried to do contact you on your site and also tried to do a refund but it doesn't work for me. so can you please help me, i have tried everything else!

Now that I have also paid for a whole year, it says on your page when I want to contact you You need an Avira license to make a support request. You've been withdrawing money for a whole year and I can't even contact you?
so don't tell me I have to contact you from your website, because I've tried that several times and nothing works. 

Ja 0 Nein

• 

  pascha45

  • 6. November 2023 07:44

  Hello Lana,

  You are posting here in the Avira Community, a publicly accessible forum. We have neither access to your Avira customer account nor to your installation.
  If you cannot contact Avira, then you have not registered correctly.
  You have  3  e-mail addresses in your customer account. Please check if all 3 are verified by you.
  Only with your access data, which you entered when ordering, will your subscription be displayed, and you can contact support directly.
  If it is not displayed, the access data is incorrect. Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.

  In addition, you have already contacted the support team several times. Check your access data and enter the e-mail address of your order correctly in your customer account.
  Your licence will then be displayed in your customer account under Subscriptions and you can install directly from there or contact the support team. If they are not displayed, your access data in your customer account is incorrect.
  Premium customers with a valid licence and correct registration can contact the support team directly from the customer account under "SUPPORT": via email, support chat and (in some cases) telephone.
  Here you can find the Avira Community Guidelines: How to create a post - Details matter 

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Below you will find instructions on how to cancel your contract.

  

  Kind regards

  Ja 0 Nein

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