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    pascha45

    Hello Tim,

    You are writing here in the Avira Community, a public forum, we have neither access to your Avira customer account nor to your installation. We do not have access to your settings, we do not know your installed Avira version nor your OS with correct version information.

    Unfortunately, questions about your Avira version and your installation can only be handled by the support team via your customer account by email in compliance with GDPR.

    The Avira Community is not a way to contact Avira Support directly. See the Avira Community Guidelines: See: "How to create a post - Details matter"

    Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

    We have been informed that you have already contacted support several times and have already received answers. Premium customers with a valid licence and correct registration can contact the support team directly from the customer account under "SUPPORT": via email, support chat and (in some cases) telephone.
    If you are not correctly registered, the digital assistant will advise you to follow the correct instructions as a Premium customer, as this is the only way to connect to the support team via email in compliance with the GDPR.
    You will receive further information from support in the ticket you have already created yourself. Thank you for your understanding.

    Kind regards

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