Free month of Avira Prime Issue

Abgeschlossen

Brage Andersson

• 18. November 2023 17:18

I got a message telling me i could get Prime Avira for a month, did everything it asked, put in my card details, and it was confirmed. I try the "pro" features that the prime version has, and it's telling me i don't have prime. Tried doing the free trial again, with the same message.

Under my avira account, in dashboard, it tells me i don't have a subscription. 

Ja 0 Nein

• 

  pascha45

  • 19. November 2023 08:11

  Hello Brage,

  You are writing here in the Avira Community, a public forum, we have neither access to your Avira customer account nor to your installation.
  Unfortunately, questions about your Avira version and your installation can only be handled by the support team via your customer account by email in compliance with GDPR.

  The Avira Community is not a way to contact Avira Support directly. See the Avira Community guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Please check your settings in your Avira customer account.

  Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address. 
  If nothing is displayed in your customer account, the access data is incorrect. You have then ordered 2 x trial versions. This cannot be correct. Please note: Orders must be cancelled!
  Did you follow the instructions below during installation?
  How do I purchase and install Avira Prime on cross-platforms? – Official Avira Support | Knowledgebase & Customer Support | Avira

  We have been informed that you have already contacted support. Your correct registration is also required here, the digital assistant will also draw your attention to this:
  "I am here to help, but my assistance is limited to your subscription level."
  "If you have an account, please log in for premium support services."

  The licence cannot be used without correct registration, and this is also a prerequisite for contacting the support team.
  Premium customers with a valid licence and correct login can contact the support team directly from the customer account under "SUPPORT", via email, support chat and (in some cases) telephone.

  Your info: "Under my avira account, in dashboard, it tells me i don't have a subscription." This means that you are not logged in correctly. Check your login and installation.

  Kind regards and have a nice Sunday

  Ja 0 Nein

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