All Quarantine Files Disappear
Abgeschlossen
Did a scan on my hard drive and a backup drive. Avira quarantined a bunch of web zip files which are generally harmless in their gzipped fashion, flagged but just in the email part of an archive so not to worry. I tried to restore them and Avira is having a difficult time. Not only didn't it restore most of the files but it hung the program. Then when I rebooted and restarted, Avira has a completely empty Quarantine - all 143 files that were in there are gone.
I did a search on the startup drive (Windows 11) and see quite a number of .qua files that I can't access which I assume are the Avira quarantined files but avira cannot see them. So, what does one do to restore or retrieve those files. It's lots of backups that should be pulled out of the quarantine.
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Hello Mick,
You are writing here in the Avira Community, a publicly accessible forum. We have neither access to your Avira customer account nor to your installation.
Unfortunately, questions about your Avira version and your installation can only be processed by the support team via your customer account by email in accordance with the General Data Protection Regulation, i.e. by email in compliance with the GDPR. Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly. See the Avira Community Guidelines:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid licence and correct registration can contact the support team directly from the customer account under "SUPPORT", via email, support chat and (in some cases) telephone.
The support team can check your installation on the basis of your documents available there; unfortunately, it is not possible to access your installation in the publicly accessible forum from here in a GDPR-compliant manner.Thank you for your understanding.
Kind regards and have a nice Sunday
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