resubscription

Abgeschlossen

Bruno Betermin

• 23. Dezember 2023 08:38

I received an email to tell me that you cannot get my new subscription from my expired card.

But I did not receive either the amount or the end date of my contract before when I should have received it 35 days before.

and I no longer need 25 licenses.

Can you enlighten me on this situation?

The contact links on your site don't work, that's why I'm using this forum.

Ja 0 Nein

• 

  pascha45

  • 23. Dezember 2023 11:59

  Hello Bruno,

  You have entered  2  e-mail addresses in your Avira customer account. One of these two has not yet been verified by you. 
  Please log in to your Avira customer account with the e-mail address you used to order your Avira subscription. Your activated licence will then be displayed. The invoice will also be sent - correctly registered! - 35 days before the licence expires to the address you provided when ordering.
  In addition, the contact links work  - correctly registered! - with the email address you used for this installation.
  The end date of the current licence is displayed in your customer account under:
  Subscriptions ⇒ + Show renewal settings ⇒ RENEWS ON: ⇒ CHARGED ON:

  Important: Uninstalling the software is not a cancellation!

  For your information:
  Premium customers with correct registration and a valid licence can contact the support team directly from the customer account under "SUPPORT": via e-mail, support chat and (in some cases) telephone. 

  Why did Avira debit my account without my permission? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Unfortunately, questions about your Avira version and your installation can only be processed by the support team via your customer account by e-mail in accordance with the General Data Protection Regulation, i.e. by e-mail in compliance with the GDPR. Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly.
  See the Avira Community Guidelines: 

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  At the bottom of this page is a form for cancelling your licence:

  

  Thank you for your understanding.

  We wish you a Merry Christmas and all the best for the New Year.

  Ja 0 Nein

Bitte melden Sie sich an, um einen Kommentar zu hinterlassen.