Continuous Credit Card Charges Despite Unsubscribing or Cancelling Account

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a a

• 4. Januar 2024 07:39

My credit card had expired, and I've since updated to a new card. The card number remains the same, but the bank automatically changed the CVV code. However, the old card information is still registered with my antivirus software account. I didn't plan to continue the subscription this year and thought that not updating my card information would prevent charges. Yet, on December 31st, I still received a notification of a charge to my credit card, which the bank rejected. Consequently, I logged into my antivirus software account, canceled the subscription, and even deactivated the account. However, over the following days, I still received daily notifications of rejected card charges. How can I completely cancel the subscription? Thank you very much !

Ja 0 Nein

• 

  pascha45

  • 4. Januar 2024 09:20

  Hello,

  Unfortunately, we can't get a picture of your information "... cancelled the subscription and even deactivated the account." You will receive a receipt for the cancellation of an Avira licence, the cancellation receipt is an important document for every contract. 
  If you have followed the following instructions, which can be found at the bottom of this page, Cancel Contracts:

  

  This will provide you with the cancellation receipt.

  Please describe how you deactivated the account. Important: Uninstalling the software is not a cancellation!

  The licence holder is responsible for providing correct and valid information and can only do so himself; he is also solely responsible for his current details and bank details.
  You are writing here in the Community with an e-mail address that you have just set up. Your data for your purchased and still active licence can therefore not be stored here in this post.

  Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.
  Please log in to your customer account with the email address you used when you placed your order. Your purchased and activated Avira licence will then be displayed in your Avira customer account:  "Subscriptions". 

  Unfortunately, questions about your Avira version and your installation can only be answered by the Avira support team via your customer account in accordance with the General Data Protection Regulation (GDPR).

  The Avira Community is not a way to contact Avira Support directly. See the Avira Community Guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Thank you for your understanding.

  Best regards

  Ja 0 Nein

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