L'abbonamento si è rinnovato il 01/02/24 e io l'ho disdetto in data odierna, ovvero 01/02/24, ma non ho avuto ancora nessun rimborso.

Teresa Ida Russo

• 1. Februar 2024 22:07

L'abbonamento si è rinnovato il 01/02/24 e io l'ho disdetto in data odierna, ovvero 01/02/24, ma non ho avuto ancora nessun rimborso.

Ja 0 Nein

• 

  pascha45

  • 2. Februar 2024 09:13
  • Bearbeitet

  Hello Teresa,

  More information can be found in the Avira:  Knowledgebase & Customer Support!

  Here you can find the languages provided by Avira:

  Avira offers support in several languages – Official Avira Support | Knowledgebase & Customer Support | Avira

  See our answer to your double-posted question :

  https://support.avira.com/hc/de/community/posts/22153470781329-Hi

  Kind regards

  Note:

  "...on 01/02/24, cancelled, but I have not yet received a refund." ?

  Where and how did you apply for a refund? Where is the copy of the refund application ?

  Please check your e-mail addresses. You have 2 e-mail addresses in your Avira customer account. 

  Ja 0 Nein
• 

  Lucia Polisena

  • 2. Februar 2024 13:49

  io vorrei disdire e chiedere rimborso ma non ho capito come fare

   

   

  Ja 0 Nein
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  pascha45

  • 3. Februar 2024 09:12

  Hello Lucia,

  Unfortunately, we are not able to support languages other than English and German on this board. So please be so kind and send us a request in one of these languages.

  Our Premium Customer Service is available also for French, Italian, Portuguese and Spanish

  Avira offers support in several languages – Official Avira Support | Knowledgebase & Customer Support | Avira

  Feel free to start a new post but keep it in English or German. If your language skills are limited, use an online translation service of your choice.

  Also, we highly recommend reading our Avira Community Guideline step-by-step. See:  "How to create a post   ⇒ Details matter "

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  There you'll find useful information about our community.

  Premium customers with a valid licence and correct registration can contact the Avira support team directly from their Avira customer account under "SUPPORT"; by email, support chat and (in some cases) by phone.

  Unfortunately, questions about your licence or payment processing can only be processed by the support team via your customer account by e-mail in compliance with GDPR. Thank you for your understanding.

  Kind regards and have a nice weekend

  Ja 0 Nein

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