licenzes
Abgeschlossen
I can't install licenses that are still active on a new PC
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Hello Gabriele,
We have neither access to your Avira customer account and your Avira installation, nor to your installed OS.
You are writing here in a publicly accessible forum, personal data cannot and must not be questioned or answered in this forum in accordance with the General Data Protection Regulation. Unfortunately, questions about your licence or installation can only be contacted by the support team via your customer account directly under "Support" by e-mail and processed in accordance with the GDPR.
You are writing here in the Avira Community, a publicly accessible forum. Here you can find the Avira Community guidelines: "How to create a post - Details matter"Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
You have also made various contacts with Avira Support. The digital assistant Mark drew your attention to this: "I am here to help, but my assistance is limited to your subscription level." and ". If you have an account, please log in for premium support services."
Please log in to your Avira customer account with the e-mail address of your Avira order. Your purchased Avira licence will then be displayed in your Avira customer account and can be installed from there.
Have you followed these instructions to transfer the licence to a new PC?Premium customers with a valid licence and correct registration can contact the support team directly from the Avira customer account under "SUPPORT": via e-mail, support chat and (in some cases) telephone. Thank you for your understanding.
Best regards and have a nice Sunday evening
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