Refund
Abgeschlossen
I want to cancel any renewal and subscription and get a refund.
Please help me!!!
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Hello Annie,
You are writing here in the Avira Community, a publicly accessible forum.
Unfortunately, questions about your licence or payment processing can only be handled by the support team via your customer account by email in accordance with the requirements of the General Data Protection Regulation, i.e. GDPR-compliant by email with Avira Support.
Unfortunately, here the publicly accessible Avira Community is not a way to contact Avira Support directly.
See the Avira Community Guidelines: "How to create a post? ⇒ Details matter"Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Here you will find instructions on how to check your settings, through which an automatic renewal is set by you according to your wishes, please check these - your setting copied from support on the day of billing - in your customer account, see:
The digital assistant Mark drew your attention to this: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services." A satisfactory response is only possible with your correct registration.
Premium customers with a valid licence and correct login can contact the Avira support team directly from the Avira customer account under "SUPPORT": via email, support chat and (partly) telephone.
At the bottom of this page, you will find instructions on how to cancel the contract:
Thank you for your understanding.Kind regards
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there is no cancel contract on this page. This is outrageous. There is no way to do it on my account.
Find me a way to do it.
I want a refund !!!
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Hello Annie,
We are unable to understand the details of your problems.
We will inform you again about the instructions provided by AVIRA as you write:
"there is no cancel contract on this page. This is outrageous. There is no way to do it on my account."Here you can find instructions on how to edit your licence in the Avira knowledge base and customer support. These instructions are available to all readers of the Avira Community.
https://support.avira.com/hc/en/categories/360002405618-Profil-Lizenzen
https://support.avira.com/hc/en/sections/360003716857-Abos
You have already been informed that your Avira licence can only be processed - GDPR-compliant by email - via Avira Support.
Please also check your personal data in the 2 email addresses stored in your Avira customer account.
Thank you for your understanding.
Best regards and have a nice Sunday.
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