no license key received
Abgeschlossen
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Hello,
We do not understand the information you have provided about your licence.
You are writing here in the Avira Community, a publicly accessible forum. We here in the Avira Community have neither access to your Avira customer account and your Avira installation nor to your installed OS with exact name and current version number.
We have provided the Avira Community guidelines below for your information. See: "How to create a post ⇒ Details matter"
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Avira has not used a licence key for years. All products can be downloaded and managed directly via the customer account at my.avira.com without an activation code.
Every subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.
The digital assistant Mark drew attention to this: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services." The support team can only be contacted if you have logged in correctly.
Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under "SUPPORT": via email, support chat and (sometimes) telephone.
Here you will find illustrated instructions on how to purchase and install the Prime version:
Thank you for your understanding.
Kind regards
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