I bought an VPN annual membership from my iOS device, but it is not activated
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Hello, I bought a 1-year membership by going to the subscriptions section on my iOS device, but when I entered my membership, it was still not activated. What do you think could be the reason?
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Hello Ozan,
Unfortunately, we can't quite understand your details about the purchase of your subscription.
Only you know where you ordered your subscription and with which e-mail address.Every subscription purchased in the Avira Online Shop is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address. Please log in to your Avira customer account with the email address you used for your order, where your activated licence will be displayed under Subscriptions.
If nothing is displayed there, please check where you ordered which licence.
You are writing here in the Avira Community, a publicly accessible forum. We have neither access to your Avira customer account and your Avira installation, nor to your installed OS with exact name and current version number here in the Avira Community.
We have provided the Avira Community guidelines below for your information. See: "How to create a post ⇒ Details matter"
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Unfortunately, questions about your licence or payment processing can only be processed by the Avira support-team via your customer account in accordance with the General Data Protection Regulation, i.e. GDPR-compliant by e-mail.
The digital assistant Mark also brought this to your attention: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services." A satisfactory answer is only possible with correct registration.
Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly. Thank you for your understanding.Kind regards
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I understand you very well, but I have been trying to reach your support team for 2 days and I could not find the right communication channel. I purchased the membership by going to the subscriptions section on my iOS device. However, when I log in with the email address that my Apple ID is registered to, unfortunately I cannot see the membership.
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By the way, my problem is with "Avira Phantom VPN". I deleted the application on my phone and reinstalled it. Even though I selected "Restore purchased product", your application does not work. My 1 year payment was wasted.
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Hello Ozan,
We do not understand the information you have provided.
Unfortunately, you did not specify where you purchased your licence.
If you purchased the licence via the Avira online store, the licence will be automatically activated in your Avira customer account and can be installed from there immediately.
See installation help from the Avira Knowledge Base & Customer Support: How do I upgrade Avira Phantom VPN to the VPN Pro version after purchasing the VPN Pro licence:If you have purchased the Avira licence in the App Store, i.e. via Apple, the purchased licence will be installed in your Apple customer account. You can find the installation instructions in your Apple customer account in your Apple customer service instructions:
https://getsupport.apple.com/?locale=en_DE&webReturn=true&s=n
Only YOU can know where you purchased your Avira licence. Only YOU can correctly log in to your OS with the data (email address of the order and the password you have chosen) in the selected OS and install the licence from there.
Your information: "Although I have selected "Restore purchased product", your application does not work." have nothing to do with the registration and installation of your purchased licence.
Without correct registration, no installation is possible, only you know the way you purchased the licence. This means that no purchased product can be restored if it is not registered.
Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under "SUPPORT": via e-mail, support chat and (in some cases) telephone.Questions about your licence or payment processing via Avira Online Shop can unfortunately only be processed by the support team via your customer account in accordance with the General Data Protection Regulation, i.e. GDPR-compliant by e-mail.
Only YOU can know whether you have purchased the licence via the Avira Online Shop or via the Apple App Store in order to register it correctly and thus be able to use it correctly. Everything has now been explained again, we will close this post. If you have any further questions, please contact Avira Support or Apple Support with your registered licence. Thank you for your understanding.
Kind regards
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