tap adapater not present or disabled

Abgeschlossen

jose escalante

• 16. März 2024 13:21

Hello 

I ahve been using Avira Phantom VPN without any issue until my Windows 11 got updated. Since then when I am trinyng to connect the PhantomVPN I got the message " tap adapater not present or disabled".

I will appreciate if someone could help me to find a solution.

Best regards

Ja 0 Nein

• 

  pascha45

  • 16. März 2024 15:04

  Hello Jose,

  You are writing here in the Avira Community, a public forum. We do not have access to your Avira customer account, your Avira installation or your settings in your Windows OS.
  Here you can find the Avira Community guidelines for your information:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under "SUPPORT": via email, support chat and (in some cases) telephone.
  Avira is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence or installation can only be processed by the support team via your Avira customer account in accordance with the General Data Protection Regulation, i.e. GDPR-compliant by email.
  You have already contacted Avira Support and created a ticket there. You will receive further information from Support, also to avoid duplicate processing. Thank you for your understanding.

  Kind regards and have a nice Sunday.

  Ja 0 Nein

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