install problem
Abgeschlossen
when I start the installation I have to restart but after the restart nothing happens and the install box is no longer there.
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Hello Kurt,
You are writing here in the Avira Community, a publicly accessible forum.
We have neither access to your Avira customer account and your Avira installation, nor to your installed OS and current update with exact version number.
Unfortunately, we are unable to understand the details of your request.Here you can find the Avira Community Guidelines for your information: "How to create a post? ⇒ Details matter"
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
You have already contacted support and accepted the offer to create a ticket. You were informed of this in the chat by the digital assistant Mark: "I've just created a ticket. One of our agents will reach out to you soon."
You can also contact the support team yourself. Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under "SUPPORT", by email, support chat and (in some cases) telephone.
Based on your contract data available there, your request can be answered by the support team by e-mail in compliance with GDPR. Thank you for your understanding.
Kind regards
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