Refund is missing

Abgeschlossen

Kristina Stiemens

• 27. März 2024 11:41

Hi,

I have a refund that was confirmed in January. I have not received it yet. I have been trying to contact the customer support several times, but I don`t receive any answers. When I check my account activites, my emails are marked as "solved" directly (without any answer). 

Ref: 4xxxxxxx5

Kind regards,

Kristina

Ja 0 Nein

• 

  pascha45

  • 28. März 2024 10:52

  Hello Alberta,
  Your personal access data for your licence has been removed for your security, please never post it in a public forum.

  You have already contacted the support team several times.
  The digital assistant Mark drew your attention to this: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services."  It is only possible to contact support if you have the correct login details.

  You are writing in a publicly accessible forum. Unfortunately, questions about your Avira version and your installation can only be processed by the support team via your customer account by e-mail in accordance with the General Data Protection Regulation, i.e. by e-mail in compliance with the GDPR. Here, the publicly accessible Avira Community is unfortunately no way to contact Avira Support directly. For your information ⇒ see the Avira Community guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid licence and correct registration can contact the support team directly from the Avira customer account under "SUPPORT": via email, support chat and (partly) phone.

  Thank you for your understanding.

  Best regards 

  Ja 0 Nein

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