Antivirus does not restore files from quarantine

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Henrique Pix Santander

• 4. April 2024 13:37

Avira antivirus has blocked my quarantined files and cannot restore them Always shows the message "Unable to restore X items" The case is urgent

Ja 0 Nein

• 

  pascha45

  • 5. April 2024 07:19

  Hello Henrique,

  Unfortunately, we can't get a picture with the information provided to us.

  Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly.
  See the Avira Community Guidelines: "How to create a post?  -->  Details matter"

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  You are writing here in the Avira Community, a publicly accessible forum. Questions about your Avira version and your installation can unfortunately only be answered by the support team via your customer account by e-mail in accordance with the General Data Protection Regulation, i.e. GDPR-compliant by e-mail.
  The support team can check your settings based on your contract documents and the information about your installation.

  Premium customers with a valid licence and correct registration can contact the support team directly from the Avira customer account under "SUPPORT": via email, support chat and (in some cases) telephone.
  Thank you for your understanding.

  Kind regards 

  Ja 0 Nein

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