activation.
Abgeschlossen
i purchased the $129 package but cant see it. the features are not activated. says im not premium and still on the free plan!
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Hello Shahab,
please log in to your Avira customer account with the email address you used to purchase the license. Your license will only be displayed in your Avira customer account if you are logged in correctly.
Every subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address.The digital assistant Mark also drew your attention to this: “I am here to help, but my assistance is limited to your subscription level.” and “If you have an account, please log in for premium support services.” A satisfactory answer is only possible with a correct login.
Only with your access data, which you entered when ordering, will your subscription be displayed, and it can be installed directly from there or contact support.
You have already used various ways to find a way to register your license. You can find the instructions for installing the Prime license here:Questions about your order or questions about your Avira version and your installation can unfortunately only be answered by the support team via your customer account in accordance with the General Data Protection Regulation by e-mail, i.e. GDPR-compliant by e-mail.
The Avira Community is not a way to contact Avira Support directly. See the Avira Community guidelines:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid license and correct registration can contact the support team directly from the Avira customer account under “SUPPORT”: by e-mail, support chat and (in some cases) telephone. Thank you for your understanding.
Kind regards
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