When purchasing, put the wrong email address.

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Permanently deleted user

• 28. April 2024 11:45
• Bearbeitet

Hi.

I put the wrong email address when purchasing.

The problem is that the wrong email address I put was gmai dot com (not gmail dot com) and this is an actual domain.

So worried if someone saw my order confirmation email. It has every information that I put to purchase avira prime, dosen't it?

 

I'd like to know what kind of information the order confirmation email contains.

And could I correct the wrong email address so that I could check the email myself?

Also is there any way that you know if the wrong email address exists or not? And if the address doesn't exist, would the order confirmation email which was sent to the wrong email address bounce?

 

Your help will be much appreciated. Thanks.

Ja 0 Nein

• 

  pascha45

  • 28. April 2024 16:32

  Hello 최 원훈,

  You are writing here in the Avira Community, a publicly accessible forum. We have neither access to your Avira customer account and your Avira installation (Avira licence) nor to your installed OS with exact version number.

  Unfortunately, questions about your Avira licence and your installation can only be answered by the support team via your customer account in accordance with the General Data Protection Regulation by email, i.e. GDPR-compliant by email.
  Here, the publicly accessible Avira Community is unfortunately not a way to contact Avira Support directly. See the Avira Community Guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  All your questions can only be answered by Avira Support based on your contract documents available there. The Avira Community is an user2user forum, here are no documents about your order and your data - so we cannot check anything. You have already made various contacts with the support team. Further checks of your order are only possible in compliance with GDPR by e-mail with Avira Support. Thank you for your understanding.

  Best regards and have a nice Sunday

  Ja 0 Nein
• 

  Permanently deleted user

  • 28. April 2024 22:13

  Thanks for the reply. Have a nice day.

  Ja 0 Nein

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