VPN Pro Nearest Location connects, but has no internet
Abgeschlossen
I have Avira VPN Pro. When I choose connect to nearest location (expecting it to be the Dutch server) it does connect, but it offers no internet-connection.
When I choose the Dutch VPN location, it takes ages to connect, with the same result no Internet-connection.
When I choose another country (Belgium (or England - London)) I do get connected and have internet access.
This is the case for at least the whole week now.
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Ik heb hetzelfde probleem, als ik de snelste locatie kies valt mijn internet weg.
Nu ik België als locatie kies dan blijf internet ingeschakeld. vreemd, maar nu heb ik weer internet en VPV
Met dank aan Danny van der Linden1 -
Bs
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Still not solved. Netherlands will not connect, and nearest connection (which I hope is NL) has no internet connection. Still have to use Belgium, or any other VPN connection. When will this be solved?
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Hello Danny,
You are writing here in the Avira Community, a publicly accessible forum - an user2user forum. With the information provided to us, we cannot follow your request.
You have already been in contact with the support team regarding the various questions about your installation and have received answers several times.
The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence or installation can only be answered by the support team via your GDPR-compliant customer account by email. We have neither access to your Avira customer account nor to your Avira installation. See the Avira community guidelines: "How to create a post? "
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Here, the community has no information about your installation or even access to your Avira customer account.
Your question: "When will this be solved?" can only be answered by Avira Support, not here in a publicly accessible user2user forum.
You have already been informed about your specific Avira version and your Avira installation by Avira Support. It would therefore make sense to continue to contact Avira Support with your questions. You have already contacted support several times with information on how to use your software. You have been offered by the digital assistant Mark forwarding to support, and you have accepted this offer. As a result, you will receive further information from Avira Support in the ticket created for you.
Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under ‘SUPPORT’: by email, support chat and (in some cases) telephone. Thank you for your understanding.
Best regards
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Thanks for the response pascha45.
I was redirected here to the Community. Afterwards I reached out the digital assistant Mark, to create a ticket, and I referred to this post. I thought this community was also monitored by Avira Support, hence my question "When will this be solved".
You refer to various questions and responses. I have not received any response by Avira regarding this specific matter. I do not ask for my account or installation. I am asking why the connection "Nearest Location" or "Netherlands" is not working in VPN Pro. The rest of the software is working as it is expected to work.
I will wait patiently on a response by Avira Support.
The other topics you refer to have been dealt with to my satisfaction, so do not understand why to bring this up here.
Best Regards
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Hello Danny,
Unfortunately, we can't follow your information.
Your information: I thought this community is also monitored by Avira Support, hence my question “When will this be resolved”. No, an user2user forum is not monitored by Avira Support. The Avira Community has provided guidelines for each customer or user. See already posted for you: ‘Avira Community Guidelines.’
The Avira Community is not managed from the Netherlands. Unfortunately, we cannot answer your questions ‘Nearest Location’ or ‘When will this be solved?’ in this user2user forum in a GDPR-compliant manner.
Premium customers with a valid licence and correct registration can contact the Avira Support Team directly from their Avira customer account. Not only questions about ‘Account and Installation’ are handled by the Avira Support Team. Technical questions in particular can be answered by the Avira technicians using the available contract documents (licence update version, OS with version number).Your question cannot be answered in an user2user forum, but perhaps there is another reader in this public forum who can answer your questions.
Thank you for your understanding.Best regards and have a nice Sunday
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To all post openers here in the Avira Community,
Here are the Avira Community Guidelines: "How do I create a post? - Details matter"
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Unfortunately, we keep getting questions that we can't answer without the description according to the community guidelines!
We do not have access to the Avira customer accounts here in the Community!Without the basic information, no questions can be answered:
- Which operating system is installed: with current version number?
- Which device is being used, computer or which device with device information and version number?
- What has already been done to repair the error?
- Do you have an Avira Premium or Prime version (Please update number) or the FREE Version?
- Do you get an error message? Which one? ...etc
Without the minimum details of the Avira version used, the correct OS installation with version number and what has already been done to correct the error, no answer is possible here in this public forum. We often refer to the Avira Community Guidelines and regardless of this, the required information is not provided.
The Avira Community is an user2user forum, without concrete information no answer is possible
Thank you for your understanding.
Kind regards
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