i have not recieved my free trial purchase
Abgeschlossen
i have renewed to the Prime trial yesterday got this in the email
There will be a slight delay in the delivery of your license key. We are in the process of correcting this technical issue which may include waiting for information from the software publisher. This should be resolved within 1-2 workdays, although it is generally much faster. We will contact you via email as soon as further information is available. We apologize for any inconvenience.
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Hallo Dimitris,
You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your license or installation can only be answered by the support team via your GDPR-compliant customer account by email. We have neither access to your Avira customer account nor to your Avira installation. See the community guidelines. "How to create a post? ⇒ Details matter!"
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
The digital assistant Mark drew your attention to this: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services." A satisfactory answer is only possible with correct registration.You write: I extended the Prime trial yesterday and received the following in the email. Please describe how you extended a Prime trial?! Your information is not comprehensible to us.
A trial version can only be used once within 12 months. The solution to your problem is up to you. Check your order! See your: "i have renewed to the Prime trial yesterday..."
Either an error message or information that no license has been released is displayed, e.g:
"We would like to inform you, according to the ticket raised, that only one trial is allowed in the same account for the same product within 12 months." If you try to obtain another, a new trial with the same email address, you will receive an error message or there is simply no product in your account.A license key has not been used by Avira for a long time, Avira has not used activation codes for a long time. All products can be downloaded and managed directly via the customer account at: my.avira.com/en.
Every subscription purchased in the Avira online store is assigned to a customer account, which is always assigned to the e-mail address used for the purchase and is automatically activated under this e-mail address. Thank you for your understanding.Kind regards
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