Error logging into the application
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Hi. I am having problems with the password manager, I am on a new Motorola G54. I was previously able to install the app and log in with no problems on a Samsung A12. The current problem I'm having is that when I enter my master password it instantly shows me an error sign similar to “No internet connection”. I can't log in and after a couple of attempts, it crashes due to too many failed attempts.
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Hello Crae,You are writing here in the Avira Community, a publicly accessible forum - an user2user forum. With the information provided to us, we cannot follow your request.
The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence or installation can only be answered by the support team via your GDPR-compliant customer account by email. We have neither access to your Avira customer account nor to your Avira installation. See the Avira community guidelines: "How to create a post! ⇒ Details matter!"
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
You have already contacted the support-team. The digital assistant Mark has already drawn your attention to this, see: ‘I'm here to help you, but my support is limited to your subscription’ and ‘If you have a customer account, please log in to take advantage of Premium Support.’ You have already been made aware of this in the chat, again, only with a correct registration for Premium Support is a satisfactory answer possible for you.
Please log in correctly with the access data of your licence, then the support team can check your settings. Thank you for your understanding.
Kind regards
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