Mr Chang
Abgeschlossen
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Hello Yu Chang,
Please check your e-mail address for this order. Is it verified by you, correct and up-to-date? Only the customer is responsible for the address for verification with his details in his customer account.
You are writing here in the Avira Community, a publicly accessible user2user forum.
We have neither access to your Avira customer account nor to your Avira installation.
See the Avira Community Guidelines: "How do I create a post? ⇒ Details matter"Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
You have already contacted the support team several times. The digital assistant Mark has repeatedly drawn your attention to this: ‘I am here to help, but my assistance is limited to your subscription level.’ and ‘If you have an account, please log in for premium support services.’
The Avira Community is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence or installation can only be answered by the support team via your GDPR-compliant customer account by email.
Your purchased licence was sent to you by e-mail. A working installation of your purchased licence is only possible with correct registration. After this, you can then contact the Avira support team. Thank you for your understanding.
Kind regards
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