How to fix it, I can't to connect avira.
Abgeschlossen
A license is required to connect avira, but I bought it and there was a problem with the license, I did not receive it, and the product was not installed on my account when I purchased it. I can't connect to avira.
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Hello Kyle,
Unfortunately, you have not provided any information about the Avira licence you have purchased or the OS you have installed.
Have you ordered a trial version? No Avira Prime licence is stored under the e-mail address for this article.Have you already paid for the licence you purchased? Have you already ordered a trial version before?
With your information, we cannot follow your request. However, your licence order can be checked by Support, including whether a trial version has been ordered.
You are writing here in the Avira Community, a publicly accessible user2user forum.
We have neither access to your Avira customer account nor to your Avira installation.
See the Avira Community Guidelines: "How do I create a post? ⇒ Details matter"Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
You have already contacted the Avira Community and Avira Support several times on 9.6.24 and again several times on 10.6.24. You will receive further information from Support.
Thank you for your understanding.Kind regards
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Yes, I have ordered a trial version by this email, but my account does not have any product
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Hello Kyle,
We cannot understand your request.
See: "Your licence has expired." and Install Avira Free Security!
Have you ever ordered an Avira trial version before? It is only technically possible to order trial versions at specified intervals. Your message actually says that no new installation is possible because of the time span - too short - a span for ordering a new trial version.
Then the reason is. "A technical problem has occurred..."You write: "I bought it and there was a problem...!" Have you already paid for the licence? Then you have a receipt.
It is very helpful if important information is given in the questions. Unfortunately, you didn't mention anything about a trial version in your question.
This version is free for the test phase! So only a free order, the PURCHASE, the payment comes only after the test phase!
You have already contacted support!Kind regards
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Hello Kind,
Yes, I contacted support but I am not received relevant emails, and you are right, the message actually says that no new installation is possible because of the time span - too short - a span for ordering a new trial version.
Then the reason is. "A technical problem has occurred..."In my account can't see any orders in the Avria, but email the order number is now enabled.
Is it successful in that the trial version? If yes, It can't be seen in my account but also do not have any of my subscriptions. I want to cancel the automatic renewal for this product about the order code is 467835634. I can't see it in my account! I can't do anything.
If not successful in the trial version, my problem is solved.
Thank you!
Kyle regards
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