VPN
Abgeschlossen
I am trying to connect my VPN but I get the following "It is not possible to connect to the VPN. Please try again later
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Hello William,
You are writing here in the Avira Community, a publicly accessible user2user forum.
We do not have access to your Avira customer account and your Avira installation, nor do we know your Avira licence (with current version number) and we have no information about your OS with current version update.Unfortunately, questions about your Avira version with your installation can only be answered by the support team via your customer account in accordance with the GDPR-compliant email instructions.
The Avira Community is not a way to contact Avira Support directly. See the Avira Community guidelines:
Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
Premium customers with a valid Avira licence and correct registration can contact the Avira support team directly from the Avira customer account under "SUPPORT"; via email, support chat and (in some cases) telephone.
Based on your customer and installation data available there (which we do not have here in the public forum) an answer to your question is possible. Thank you for your understanding.Kind regards
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Dude, we're asking for help with this shit app - stop saying "not a way to contact Support"....blah blah
If Support answered queries in a timely manner, we wouldn't be seeking Community help!
If they fixed the app which clearly has a problem given the number of similar queries, we also wouldn't be seeking Community help!0 -
Hello Peter,
First: There are even said to be women in this world.
Here you can find the Avira Community guideline. See:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
The Avira Community is not a way to contact our support directly.
Here are a few things to keep in mind:
The Avira Community is not a direct support channel.
A few rules to help us keep a healthy and open environment:
Be respectful and polite
Use appropriate tone and languageYou have already sent various enquiries to the support team. It is important to log in correctly with the access data for your licence. The digital assistant Mark has drawn your attention to this several times.
Premium customers with a valid licence and correct registration can contact the support team directly from the customer account under "SUPPORT": via email, support chat and (sometimes) telephone.
Kind regards
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Firstly, dude is like mate - it's non-binary.
Secondly, I have sent various messages to the "support" team, after having logged in correctly, and still have not received any response.
The digital "assistant" (there's an oxymoron) is a waste of time.
Perhaps if Customer Service was actually customer service, these important issues would be resolved in a timely manner and negate the requirement to seek external help - what a novel thought.
Cheers.
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