CANCEL MY SUB

Abgeschlossen

Alireza Khosravi

• 25. Juni 2024 18:05

THESE GUYS ARE KEEP TRYING TO CHANGE MY BANK ACCOUNT AND NOT STOPING MY TRIAL HAS ALREADY ENDED AND THEY KEEP TRYING TO RENOEW EVERY 2-3 DAYS PLEASE CANCEL IT AND THEY HAVE NO WAY TO CONTACT THEM NOT EBEN AN EMAIL PLEASE HELP.

Ja 0 Nein

• 

  pascha45

  • 26. Juni 2024 07:03

  Hello Alireza,

  You are writing here in the Avira Community, a publicly accessible - an user2user forum.
  We have neither access to your Avira customer account nor to the OS installation. The Avira Community is not a way to contact Avira Support. See the Avira Community Guidelines:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Unfortunately, we are unable to answer your question.
  We don't have any information about your Avira customer account or your installation.

  You are the owner of the licence, you ordered it. Only you can cancel it, we have no authorisation, you have the documents for your contract. We do not have access to your customer account.
  Have you deactivated the automatic licence renewal?

  Why did Avira debit my account without my permission? – Official Avira Support | Knowledgebase & Customer Support | Avira

  Avira is subject to the strict requirements of the General Data Protection Regulation. Unfortunately, questions about your licence or installation can only be answered by the support team via your GDPR-compliant customer account by email.
  THESE PEOPLE ARE CONSTANTLY TRYING TO CHANGE MY BANK ACCOUNT What do you mean, THESE PEOPLE, do you mean the correct execution of the current contract you have ordered?

  The digital assistant Mark draws your attention to your incorrect registration twice:  "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support."  You will be told that a satisfactory response is only possible if you have logged in correctly.

  Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under "SUPPORT": via email, support chat and (sometimes) telephone.

  We regret that we are unable to help you with your enquiry. We have neither access nor authorisation to cancel your contracts. Thank you for your understanding.

  Kind regards

  Ja 0 Nein

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