Avira VPN Phantom Pro for Desktop

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Ann We

• 2. Juli 2024 16:45
• Bearbeitet

Hello,

I have booked "Avira VPN Phantom Pro" via app on my mobile phone "for all devices" for the monthly price of € 7.99. Now I have also downloaded Avira on my desktop and logged in with my account, but I cannot change the location via the VPN. Instead, I am told that I can book the "Prime" version for €59.99.
How do I manage to use my "Avira VPN Phantom Pro for all devices" package for my desktop as well?

And why does the package say that unlimited data usage is included, but on my second mobile device this is limited to 1GB?

Thank you very much!

Ja 0 Nein

• 

  pascha45

  • 3. Juli 2024 09:45
  • Bearbeitet

  Hello Ann,

  You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
  We do not have access to your Avira customer account, your Avira licence or the OS installation. The Avira Community is not a way to contact Avira Support. See the Avira Community guidelines.

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account directly under "SUPPORT": via email, Support Chat and (partly) telephone.

  Every subscription purchased in the Avira online shop is assigned to a customer account, which is always assigned to the email address used for the purchase and is automatically activated under this email address.

  Your:  Instead, I am told that I can book the "Prime" version for €59.99.  This tells you that you are not correctly logged in with the Avira licence you purchased.

  Your: but on my second mobile device this is limited to 1GB?  Also: check your correct registration, this message proves that you are not correctly registered with your purchased licence. You can only use the licence without a 1 GB limit if you are correctly logged in. 

  Avira is subject to the strict requirements of the GDPR and can only be processed by e-mail in accordance with the requirements of the General Data Protection Regulation, i.e. GDPR-compliant. Thank you for your understanding.

  Kind regards

  Ja 0 Nein

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