PWM Keeps Logging me Out
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I have auto lock off, but I continuously get logged out on the same two devices I've always had this password manager on. Every time I log back in, I get an email saying someone logged in from a new location/a new device, when my laptop hasn't left this location since the last two times it logged me out. The same thing happens on my phone. My master password is very long so it's annoying to type it all twice every time Avira decides to log me out.
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Hello Alexis,
You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
We do not have access to your Avira customer account, your Avira licence or the OS installation. The Avira Community is not a way to contact Avira Support. See the Avira Community guidelines:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
You have already contacted Avira support.
With the information provided to us, we cannot get a picture.
Your message says that someone has logged in from a new location. Check your login to the password manager.
Premium customers with a valid licence and correct login can contact the Avira support team directly from the Avira customer account under "SUPPORT":via email, support chat and (in some cases) telephone.
Avira is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation, i.e. GDPR-compliant by e-mail with Avira Support. Thank you for your understanding.
Kind regards
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Hi,
I reached out here because I contacted support and could not get an answer without paying for it. It is ridiculous to have to pay money to contact human support; this was the only free option I could find.
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Please unmark this as completed as the issue has not been resolved. It is not a great business tactic to only support customers who have the money or desire to pay this company and then refuse to even try to find a solution for users who cannot pay. I've given more than enough information to give a picture of the situation and you could've asked for any extra information you needed. So, please help me find a solution or I will remove all Avira products from all my devices and make sure no one I know uses them in the future. I have used this password manager and antivirus for years but I'm not going to continue using it when it logs me out every time I open my computer (defeating the purpose of a password manager) and the community staff refuse to even try to help.
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