Already bought avira speed up pro for windows
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I already bought Avira Speed up Pro for Windows and paid through a credit card but the app does not know, why ???, I got a discount of up to 80% and paid instantly, multiple requests or methods to reach support but not a single one was good, was not expecting from the Avira team, more than 4 days, not a single response, nice 😒😒😒
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Hello Arvind,
We have removed your personal data regarding your Avira licence for your security. Please never post personal data in a public forum.
You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
We have neither access nor information about your Avira customer account, your Avira licence or your OS installation. The Avira Community is not a way to contact Avira Support!
See: ‘How do I create a post? ⇒ Details are important.’ Note: ‘The Avira Community is not a way to contact our support directly.’ See the Avira Community guidelines, everything is described there:Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira
We do not have access to your customer account and or your bank details.
Avira is subject to the strict requirements of the GDPR and can only be processed in accordance with the requirements of the General Data Protection Regulation, i.e. GDPR-compliant by email with Avira Support.
You have already contacted support several times. With each new support request, you will receive new access with a new ticket number and your request will be placed at the end of the support inbox list. This means that all current documents are available at the start of processing and all information is available for processing your enquiry. These duplicate requests lead to an extension of the processing time.The digital assistant Mark also draws your attention to this: ‘I am here to help, but my assistance is limited to your subscription level.’ and ‘If you have an account, please log in for premium support services.’ A satisfactory response is only possible if your licence details are correctly entered in your customer account.
Premium customers with a valid licence and correct login can contact the Avira support team directly from the Avira customer account under ‘SUPPORT’: via email, support chat and (in some cases) telephone.The Avira Community is not a way to contact our support team directly.
You have sent various requests to Avira Support, you will receive further processing from there.Best regards
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So how much time can it take ?, I mean if it takes more than one month in subscriptions of 12 months, it will be not a good thing ??
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