Cannot use phantom VPN after paid

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Cha Mar

• 2. August 2024 09:26

I paid last night but it cannot use as before, no technician support, no customer service, can someone teach me what should I do now? Thanks

Ja 0 Nein

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  GIOVANNI DONATO

  • 2. August 2024 10:20

  I STOPPED FOR FEW MOUNTHS MY ABONAMENT FOR AVIRA VPN AND WHEN I DECIDED TO USE AND PAYED AGAIN , HAPPEN ME TOO.

  I FOUND THIS SOLUTION

  1 - I ASKED TO DISINSTALL AVIRA  APP.

  2- AFTER THAT APPEAR : REPAIR ? , I WROTE YES, AND AFTER FINISH TO REPAIR I WAS ABLE TO USE AGAIN AS BEFORE.

  Ja 0 Nein
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  pascha45

  • 2. August 2024 11:24

  Hello Char,

  We cannot understand your information.

  You write: "...no technician support," 
  You have already submitted 3 tickets to Avira Support. The digital assistant Mark drew your attention to this 3 times: "I am here to help, but my assistance is limited to your subscription level." and "If you have an account, please log in for premium support services." You are not logged in correctly. Note for you: A satisfactory answer from Mark, (digital assistant), is only possible if you are logged in correctly!

  In addition, you have already posted your question twice here in the forum, der Avira Community.

  You write: "...no customer service,"
  Premium customers with a valid licence and correct registration can contact the Avira support team directly from the Avira customer account under "SUPPORT": via e-mail, support chat and (sometimes) telephone. Only Avira Support can be contacted with your questions about your installation or licence. You have all information for your paid subscription.  

  You are writing here in the Avira Community, a publicly accessible forum - an user2user forum.
  We have neither access nor information from you about your Avira customer account, your Avira licence or your OS installation with version number.

  The Avira Community is not a way to contact Avira Support! 
  See: "Ho to create a post?  ⇒ Details matter!" 
  See the Avira Community Guidelines, everything is described there:

  Avira Community Guidelines – Official Avira Support | Knowledgebase & Customer Support | Avira

  Avira is subject to the strict requirements of the GDPR and can only be processed by email in accordance with the requirements of the General Data Protection Regulation, i.e. in compliance with the GDPR. 
  Thank you for your understanding.

  Kind regards and have a nice weekend

  Ja 0 Nein

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